Here Comes the Bus® Information for Parents
Henderson County Public Schools now uses the Here Comes the Bus website and mobile app, which enables parents and guardians to view the real-time location of their student’s school bus on a computer, tablet, or smartphone. Email alerts and push notifications through the mobile app can also help parents send their students to the bus stop at just the right time.
If you have questions that can’t be answered here, contact Here Comes the Bus’ Customer Support here, or through your account online or in the mobile app.
How to Create an Account
Important: To create an account, you will need your student’s school ID number and the district’s Here Comes the Bus code (80370). If you don’t know your student’s ID number, call his/her school to retrieve it.
- Navigate to https://login.herecomesthebus.com.
- Click “Sign Up Today!”
The Account Registration screen will appear:
- Enter the school district code (80370) and click “Next.”
The School Code Verification page should display the school district matching the code.
- If it’s the correct district (Henderson County Schools), click “Confirm.”
The User Profile Page will appear:
- Type your first and last name, the password you want to use (twice), and the email address you want to receive Here Comes the Bus notifications.
The “My Students” page will appear.
Adding a Student During Account Setup
You will be prompted to add a student to your account during the account setup. To do so, follow these steps:
- Click “Add.”
The “Add Student” dialog box will appear.
- Type the student’s last name and student ID.
- Click “Save.”
You’ll be returned to the “My Students” page, and your student’s name will appear in the box.
- To add additional students, repeat steps 2 and 3. When finished, click “Done.”
Tracking Your Student’s Bus
After you log in online or in the mobile app, the “Map” tab will appear and display the following:
- Stop information: At the top left will be your student’s name and regular bus number. If a second bus number appears in parentheses, a substitute bus is running the bus route. To the right of those is the date and time information was last received from the bus; this is important because cellular and GPS coverage can affect the timeliness of the displayed data. If the data is not being updated frequently, the bus may be traveling toward your student’s stop but not sending updates.Under that will be your student’s school stop and bus stop locations, scheduled times, and actual arrival times for the current time of day.
- Student drop-down menu: If you have more than one student registered, there will be a down arrow next to your student’s name at the top right of the map. You can click this to select another student. Their stop information will appear at the top left, and the map will be refreshed to display their bus.
- Time of Day drop-down menu: You can click this down arrow to switch to view information about other timeframes for the current day (AM, MID, and PM). District route times are as follows: AM=before 10 a.m., MID=10 a.m.-2 p.m., PM=after 2 p.m.
- Refresh: You can set the refresh rate to Off or every 10, 20, or 30 seconds.
- The location and direction of your student’s bus: shows where your student’s bus is on the map, and points the direction it is heading.
- Your student’s stop: indicates your student’s home bus stop; a red stop sign means that the bus hasn’t arrived yet, and green signifies that the bus has reached the stop and picked up your child.
- Your student’s school location: pinpoints the school stop; like the bus stop, if this is red, the school arrival hasn’t occurred yet, but if it’s green, the bus has arrived at the school.
- Map legend: At the top right of the map is a legend that describes what the icons mean.
Your “notification radius” is a circular region around your student’s bus stop; when the bus enters this area, you will be sent an email and/or push notification (as you have specified), notifying you that it is on its way.
If you are using the Here Comes the Bus website, alerts will be sent to the email you indicated when setting up your account.
Important: Parents/guardians who wish to receive “push notifications” on their smartphones must have the Here Comes the Bus mobile app installed on their phones. If multiple parents/guardians in the same household wish to receive push notifications for the same student, each must have the mobile app installed on his/her smartphone and share the login information of the parent/guardian who initially created the account. Instructions for adding push notifications through the mobile app can be found on the Here Comes the Bus website here.
Parents/guardians can adjust the notification radius for each student on the account, by taking the following steps:
- Click the “Notifications” tab.
The “Edit Radius” tab will appear and display the AM Stop radius.
- To make the radius bigger or smaller, click and drag the slider at the top of the map.
- To move the radius, click and drag the map. The shaded grey circle indicating the radius should stay in place while the map moves under it.
Note: Be careful not to make the radius too big, so as to make the notification come too soon. Also, try to avoid large streets if possible, just in case the bus traverses that path earlier in its route as well. This could give you a false notification the first time the vehicle enters the radius. It’s best to keep the radius in your neighborhood.
- When you are finished modifying the radius, click “Save.”
The “Radius Saved” dialog box will appear, informing you that the alert changes make take 24 hours to go into effect.
- Click “Ok.”
- Click PM Stop on the left.
Note: The PM stop’s radius is separate, in case you want a different notification area for the afternoon stop.
- Repeat steps 2 to 5 for the PM stop.
Note: If you have more than one student associated with your Here Comes the Bus account, the other students’ stops will be listed under the first student’s on the left.